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General terms
GENERAL TERMS
These General Terms and Conditions govern the relationship between NINE PRO EOOD, as a supplier, and its customers, as users of the supplier's website www.ddstep.bg. DDStep is a trademark and throughout the Terms and Conditions, DDStep refers to the owner of the trademark DDStep
I. General
1.1. INFORMATION about the supplier according to the Law on Electronic Commerce and the Law on Consumer Protection Name: " NINE PRO" EOOD Headquarters and address of management: Sofia, ”. Correspondence details: Sofia, 1000 Simeonovsko Shose Street 140, email:office@ddstep.bg, phone: 0896 601960. Entry in public registers: Commercial Register at the Registration Agency - EIK 206693271, VAT registration: BG206693271.
1.2. The user declares that he is familiar with these General Terms and Conditions and by clicking on any link, button, picture or application located on the website www.ddstep the user expressly and unconditionally agrees with them.
1.3. NINE PRO EOOD reserves the right to change the design of www.ddstep.bg, its content and these General Terms and Conditions at any time. The changes become valid at the moment of their implementation/publication on www.ddstep.bg.
II. Terms
The terms used in these General Terms and Conditions have the following meaning: An Internet site is a set of Internet pages, with a common homepage that is loaded in your browser when you type the email address www.ddstep.bg A user of www.ddstep.bg is any person who has entered e-mail address or reached www.ddstep.bg through a redirect from another Internet site, in order to make purchases of goods electronically. A registered user is any person who has performed actions specified by NINE PRO EOOD, as a result of which he is included in the NINE PRO database and can check the history of his orders at www.ddstep.bg. A user with a quick order is any person who has performed actions specified by NINE PRO in order to place an order for a product from www.ddstep.bg without registering and not being included in NINE PRO's database. Browser - a computer program providing the ability to transfer, process and visualize data using various types of data transfer protocols. Malicious actions are actions or inactions that violate Internet ethics or cause harm to persons connected to the Internet or associated networks, sending unsolicited mail (unsolicited commercial messages, SPAM), gaining access to resources with foreign rights and passwords, exploiting flaws in systems for personal gain or information extraction (HACK), performing actions that can be qualified as industrial espionage or sabotage, damaging or destroying systems or information arrays (CRACK), sending "Trojan horses" or causing the installation of viruses, or remote control systems, disrupting the normal work of other Internet users and associated networks, performing any actions that can be qualified as a crime or an administrative offense under Bulgarian legislation or other applicable law. A user profile is a separate part of www.DDstep.bg, containing information about the user - e-mail address and password, through which the services provided by NINE PRO are accessed and information is exchanged between the user and NINE PRO. Sales contract from distance - any contract concluded on the basis of an offer from NINE PRO and a user as part of a system for the sale of goods or the provision of services, where from the date of making the offer until the conclusion of the contract, the parties are not in physical contact with each other. Each separately placed order constitutes a separate contract. When making an electronic statement to conclude a sales contract, the user agrees both with these General Terms and Conditions and with the content of the distance sales contract, providing for the payment methods, available in a prominent place at www.ddstep.bg Brochure/ notices/messages - informational means, mainly electronic, concerning products, services in the retail outlets of NINE RRO and the partners, including the purchase of vouchers, or promotions offered in a certain period of time;
III. Confidentiality of data provided
3.1. The personal data that NINE PRO receives during registration or when concluding a sales contract without registration will be used only for user service - acceptance and execution of orders and contact with users in case of problems related to the order.
3.2. NINE PRO fulfills the requirements of the Law on the Protection of Personal Data and is responsible for the protection of information about the user, which became known to him on the occasion of concluding the contract at a distance, except in cases of force majeure, an accidental event or malicious actions of third parties.
3.3. By accepting the General Terms and Conditions, the user agrees that his information will be stored and processed according to the procedure provided for in them and in the law, and also agrees that his personal data, announced as publicly available in his user profile at www.ddStep.bg, will be used by NINE PRO for direct marketing purposes.
3.4. NINE PRO undertakes not to disclose any personal information about the user and not to provide the collected information to third parties - government bodies, commercial companies, individuals and others, except in cases where: - it has received the user's express consent during registration or in -late moment; - the information is requested by state bodies or officials who, according to the current legislation, are authorized to request and collect such information in compliance with the legally established procedures; - other cases specified in the law.
3.5. By registering at www.ddStep.bg, the user agrees to be sent personal, advertising or other commercial messages from NINE PRO to the e-mail address announced by him
IV. Use of www.ddstep.bg
4.1. When using the NINE PRO website, the user is responsible for all consequences arising from his behavior, including any property, intellectual, electronic or any other type and nature of damage caused to the website, services, NINE PRO or any other a person with whom NINE PRO has a contract for joint activity or for the provision of services according to Bulgarian legislation.
4.2. The website is addressed to users without and with registration. The possibility of ordering via the Internet is available to users residing in the Republic of Bulgaria and beyond. Persons under the age of 18 do not have the right to make statements and enter into contracts within the meaning of these General Terms and Conditions. By sending an order and/or by creating a profile, the user declares that he is an adult (person over 18).
4.3. By accepting these General Terms and Conditions, the user is informed that all content, including but not limited to images, images, text and/or multimedia content, design, software, databases, information and any other content published on www.ddstep.bg are property of NINE PRO.
4.4. The user has no right to copy, transfer, modify, use, expose, provide, etc. the content of www.ddstep.bg, without the express written consent of NINE PRO, unless the use is for non-commercial purposes.
V. Order, contract and payment of the price
5.1. The user has the right to order all goods listed on www.ddstep.bg When placing the order, the user has the right to choose the type, brand and model of the goods and their quantity, the terms of payment, the method and terms of delivery, according to the options offered on www.ddstep.bg. When placing an order, the user enters into contractual relations with NINE PRO for the purchase and sale of the selected item, regulated by these General Terms and Conditions. The distance sales contract between NINE PRO and the user is considered concluded from the moment of confirmation of the specific order by NINE PRO.
5.2. The on-line system for purchases through www.DDstep.bg reflects the availability of the items at the current moment of consideration, considering the dynamics of sales, it is possible that certain products, published and appearing on the site as "available" at the time of placing the order, may be out of stock and cannot be ordered/confirmed and delivered by www.ddstep.bg
5.3. All orders received on Friday evening, Saturday and Sunday or during public holidays are processed on the next first working day.
5.4. The payment of the price under the contract is carried out using the methods indicated on www.ddstep.bg, and by making the payment the user makes a voluntary statement that he agrees to pay for the product and that he agrees with the General Terms and Conditions.
5.5. The prices of the products indicated on www.ddstep.bg are final and include VAT. The delivery price is paid by the user, and when placing the order, its value is indicated, unless explicitly stated otherwise.
5.6. NINE PRO reserves the right to change the prices of the products, as well as those for delivery.
5.7. Payment is made by cash on delivery - upon delivery of the ordered product, by bank transfer. The bank account of "NINE PRO" EOOD is in UBB, IBAN: BG97UBBS80021026331650, BIC UBBSBGSF.
VI. Delivery
6.1. The delivery of a product ordered through www.ddstep.bg is carried out by the SPEEDY courier company to the address specified by the user. "Test before you pay" option is available on orders. In case you take advantage of this option and cancel the order, you owe the courier the return fee and. Standard delivery between 1 and 3 pairs, but not more than 2 kg, costs between BGN 8-10, depending on the town of the customer. Delivery costs for an order between 2 and 5 kg cost between BGN 10-12, depending on the Customer's place of residence. The indicated prices are approximate. They concern deliveries made on the territory of Bulgaria, which do not meet the conditions to be free.
6.2. Orders for Sofia and the rest of the country are processed within 5 working days, between 9 a.m. and 4 p.m.
6.3. Upon delivery, the recipient signs a bill of lading, which certifies the exact execution of the order.
6.4. NINE PRO provides the opportunity for international orders, for which these General Terms and Conditions are applicable. International deliveries are made through the courier company DPD. Current prices and terms for delivery in the territory of the countries of the European Union, Serbia, Macedonia, etc. you can see here http://www.speedy.bg/begin.php?page=int_DPDEconomy〈=bg Prices and delivery times to Romania here http://www.speedy.bg/begin.php?page=int_ExpressRO〈 =bg In order to make an international delivery, it is necessary to pay in advance the value of the order and the costs of the delivery.
VII. Complaint. Warranty. Cancellation of order
7.1. Complaints in the case of obvious defects can be made up to 30 days after the purchase of the goods, and in the case of hidden defects when they are discovered, but no later than the warranty period. The costs of returning a product related to a complaint and sending a new product are at the expense of the user. Products with complaints are sent to the address: 140 Simeonoesko Shosse St., Sofia, phone: 0896 601960
7.2. The warranty period of the commercial warranty of the products is 30 days. In the event of detachment and/or a defect that can be repaired and only if the problem is not the result of incorrect operation, the footwear items are repaired within 30 days and sent by courier at the customer's expense. In relation to respecting your rights and complying with the Consumer Protection Act, it is important to know that: Art. 112. (1) In case of non-compliance of the consumer goods with the sales contract, the consumer has the right to file a claim, asking the seller to bring the goods into compliance with the sales contract. In this case, the consumer can choose between repairing the product or replacing it with a new one, unless this is impossible or the method of compensation chosen by him is disproportionate compared to the other. (2) It is considered that a given method of compensation to the consumer is disproportionate if its use imposes costs on the seller which, compared to the other method of compensation, are unreasonable, taking into account: 1. the value of the consumer goods, if there was no lack of inconsistency; 2. the significance of the discrepancy; 3. the possibility to offer the user another way of compensation, which is not related to significant inconveniences for him. Art. 113. When the consumer goods do not conform to the sales contract, the seller is obliged to bring them into compliance with the sales contract. (2) Bringing the consumer goods into compliance with the sales contract must be carried out within one month, counted from the submission of the complaint by the consumer. (3) After the expiration of the term under para. 2 the consumer has the right to cancel the contract and to be reimbursed the amount paid or to request a reduction in the price of the consumer goods. (4) Bringing the consumer goods into compliance with the sales contract is free of charge for the consumer. He does not owe the cost of shipping the consumer product or for materials and labor related to its repair and should not suffer significant inconvenience. (5) The user may also request compensation for the damages suffered as a result of the non-compliance. Art. 114. (1) In case of non-compliance of the consumer goods with the sales contract and when the consumer is not satisfied with the resolution of the complaint under Art. 113, he has the right to choose between one of the following options: 1. cancellation of the contract and refund of the amount he paid; 2. reduction in price. (2) The consumer cannot claim a refund of the amount paid or a reduction in the price of the goods when the trader agrees to replace the consumer goods with a new one or to repair the goods within one month of the consumer's complaint. (3) The merchant is obliged to satisfy a request for cancellation of the contract and to refund the amount paid by the consumer, when, after having satisfied three complaints of the consumer by carrying out repairs of the same product, within the warranty period under Art. 115, there is a further occurrence of non-conforming
VIII. Disputes and complaints
8.1. In the event of situations arising in connection with unresolved issues, the customer has the right to address the disputed issues to our associate at the address indicated for correspondence.
8.2. Any disputes that may arise between NINE PRO and a user will be resolved by mutual agreement. In the event that this is not possible, they will be referred to the competent Bulgarian court in accordance with Bulgarian legislation.